refund policy

Commitment to Your SatisfactionAt doncarter.co LLC, we are committed to providing you with high-quality products and transformative experiences. We stand behind the effectiveness of our programs and engagements and want you to feel confident in your investment.Money-Back GuaranteeWe offer a money-back guarantee on many products, including the Self-Sabotage Solution challenge and any related materials. If you fully participate in the program and do not experience the significant shifts you desire, we will refund your purchase.Eligibility for RefundsTo be eligible for a refund, simply:1. Complete the Program:
Fully participate in the program or product for its proposed duration (e.g., 18 days for the Self-Sabotage Solution).2. Submit Your Request:Submit your refund request within 30 days of completing the program or receiving the product. Requests don't need to include any evidence of participation (e.g., completed assignments or reflections), although any feedback is appreciated.3. Provide Feedback (optional):
We value your feedback and ask that you provide a brief explanation of why the program did not meet your expectations. This helps us improve our offerings for future participants, but again, is NOT require for refund.How to Request a RefundIf you meet the eligibility criteria and would like to request a refund, please contact via email at [email protected]. Please include the following in your request:required:
Your full name and order number
Please make the email subject: "REFUND REQUEST"optional:
Experience of your participation (completed assignments or reflections)
A brief explanation of why you’re requesting a refund
Processing Your RefundOnce we receive your request, our team will review it to ensure it meets the eligibility criteria. Once approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.Non-Refundable ProductsPlease note that certain products, such as downloadable digital content or services rendered (e.g., personalized coaching sessions), may not be eligible for refunds unless explicitly stated in the product description.Questions?If you have any questions about our refund and return policy, please don’t hesitate to contact us at [email protected]. We’re here to help and ensure you have a positive experience with our products.